Accessibility Statement
The Department of Children, Youth, and Families (DCYF) is committed to making our websites and digital tools easy for everyone to use. We make sure our services work for all people, including those with disabilities.
The Rules We Follow
We follow state and federal laws to make sure our digital content is accessible:
- Title II of the Americans with Disabilities Act (ADA) - A federal law that requires government services to be accessible.
- Washington State Digital Accessibility Policy USER-01 - A state rule that requires us to meet high accessibility standards.
- WCAG 2.2, Level AA - The technical requirements for accessible text, images, and navigation.
Need Help or Found an Accessibility Problem?
If you have trouble using this website, please contact Wa Compass Customer Support:
- Email: dcyf.providerportal@dcyf.wa.gov
- Phone (Voice): 1-866-627-8929
To help us fix the issue quickly, please tell us
- The web address (URL) where you found the problem.
- A brief description of what happened.
- The device and browser you are using (for example, a Windows laptop using Chrome, or an iPhone using Safari).
- Any assistive tools you use, such as a screen reader or voice control.
- Your contact information so we can reach you.
We will respond within 1–3 business days.
Request Information in a Different Way
If you need information in another format or need specific accommodation to use our services, contact the DCYF ADA Accessibility Program:
- Phone (Voice): 360-480-7230
- Relay Users: Dial 7-1-1
- Email: dcyf.adaaccessibility@dcyf.wa.gov
How to File a Formal Complaint
If we have not fixed your concern, you may file an official complaint in one or two ways:
Need help with your complaint? Email dcyf.adaaccessibility@dcyf.wa.gov or call 360-480-7230 (Relay: 7-1-1).
Published on June 30, 2026